Contact
Get in touch
Whether you need a license key, help deciding if a product fits your station, or want to discuss a project, write to us. A real engineer reads these.
What to include
The more specific you are, the more useful our first reply will be. Depending on why you are writing:
- License key - your order number and the Device ID or station ID shown in the software. Keys are issued within one business day.
- Before buying - what your station runs, what report format it produces, and what you are trying to get out of it. If we do not think our tool fits, we will say so.
- Something is broken - what you did, what happened, and what you expected. A screenshot of the error saves a round trip.
- A project - what breaks today, how often, and who it affects. We will tell you whether it is a product from the catalog, a project, or something you do not need us for.
- Volume or site licensing - how many stations, and whether they are in one plant or several.
Before you write about a license
The station ID only exists once the software is installed on the machine you want to license. Install it, start the evaluation, and copy the ID from the activation screen - then we can issue your key on the first reply instead of the second.
Response times
License keys: within one business day. Everything else: we answer, and if the answer needs research we tell you that instead of leaving you waiting.
Purchase orders and invoicing
If your company buys through purchase orders rather than card payment, or you need an invoice with specific tax details, write to us before ordering and we will set it up.
Documentation for the applications is at Documentation, and the current catalog is here.